Standard Installation Procedures

Use these procedures when installing Street Guide or Thomas Guide Digital Edition on a typical home PC.

1. Close all open windows and get your screen to the empty desktop.
2. Disable any virus protection software your computer is running. Failure to do this is the single largest cause of problems during installation. Typically, your virus protection software will be shown as an icon on the bottom or left side of the Task Bar. Right-click on this icon and chooseDisable, Exit or Close.
3. Insert the CD-Rom and the Digital Edition Installation program should start automatically.
4. If Autorun is disabled on your computer, start the setup using Start then Run from the Task Bar. Use the Browse button to navigate to your CD-Rom drive, and select Setup.exe. Click Open, then OK.
5. Follow all the default prompts through the installation. Remember, the serial number must be entered with capital letters and cannot include spaces.
6. Reboot the computer after installation.

If Your Installation Fails

First uninstall the product (if possible) using the following steps:

1. At the desktop, click Start, then Settings, then Control Panel
2. Double-click the Add/Remove Programs icon
3. Choose Thomas Guide DE, and click Add/Remove to remove.
4. Click "YES" to "are you sure you want to remove?"
5. Click "Yes To All" to remove all shared files

Next, re-install TGDE using the following procedure:

Close all open windows and get your screen to the empty desktop.

Press the CTRL+ALT+DELETE buttons on the keyboard once. A window will appear named Close Programs.

Select the top-most program (unless it is Explorer) and click End-Task. (please allow the task to end before going on, if program is not responding, click End-Task again. If is hit twice successively, the machine reboots automatically)

The Close program window will go away, then repeat from step 2 until all the programs except Explorer are deleted.

Insert the CD-Rom and the TGDE Installation program should start automatically.

If Autorun is disabled on your computer, start the setup using Start then Run from the Task Bar. Use the Browse button to navigate to your CD-Rom drive, and select Setup.exe. Click Open, then OK..

Follow all the default prompts through the installation. Remember, the serial number must be entered with capital letters and include the hyphens.

Reboot the computer after installation.

Windows NT installation

When installing TGDE on a computer that has the Windows NT operating system, you must have administrator access rights on the computer in order for the installation to complete. Otherwise, critical files may not be copied to the computer and the Digital Edition will not run correctly, if at all.

To find out if you have administrator access rights on your computer, check with your system adminstrator.

If you do have administrator access rights, perform the steps as described above in Standard Installation Procedures.

Please Note: TGDE is designed for the Microsoft Windows operating system. There are no plans to provide versions for Macintosh (Mac OS) or other operating systems at this time.

If you have any questions or problems that this page does not answer, contact TGDESUPPORT@thomas.com for assistance.