Digital Edition Technical Support

Thomas Guide Digital Edition V6.4 Service Pack for Windows Vista (28MB)
Versions of the Digital Edition before 6.4 do not install correctly on Microsoft Windows Vista. This service pack contains an installer that will fix those problems. This service pack is designed to be used together with another Thomas Guide Digital Edition installer. You can run this service pack either before or after your other installer.

Note: This patch is for Thomas Guide Digital Editions only. There are also some Street Guide Digital Editions that have been previously released which are not compatible with this patch. In the future an additional patch may be released to support the Street Guide Digital Editions.

Street Guide/Thomas Guide Digital Edition V6.3 Service Pack. This service pack fixes a number of bugs that are described on the download page. This download will only work if you already have V6.0 or later software. To determine the version of your software, see the Help About box.

Windows XP USERS: Street Guide/Thomas Guide Digital Edition 5.05 Patch for XP Service Pack 2
The Microsoft Windows XP Service Pack 2 update broke backward compatibility in the Windows ATL module, which affected SGDE/TGDE V5 products. The effect of the error was to prevent SGDE from launching. This patch corrects the error. You only need this patch if you have our V5 software. To determine the version of your software, see the Help About box.

  Street Guide/Thomas Guide Digital Edition V5 Upgrade
This upgrade installs your V4 or V5 software to the latest V5 edition, V5.05. In order to install it, you must already have installed either Thomas Guide Digital Edition Version 4.0 or later, or Street Guide Digital Edition Version V5. Note: our latest software is V6; if you have any version of V6, do not install this upgrade.

  Handheld Street Index (Companion to the Rand McNally Street Guide) Upgrades
The Handheld Street Index is a handy way to look up the Index Page and Grid of streets in the Rand McNally Street Guide. Download the upgrades here.

Frequenty Asked Questions (FAQ)
View the Street Guide/Thomas Guide Digital Edition's FAQ for answers to our Help Desk's most common questions.

Installation Help
This page will help walk you through Street Guide/Thomas Guide Digital Edition installation and give some tips to prevent common install problems.

 Dataset Patches
These are updates that fix specific errors in some datasets. They are not annual street updates.

Copy Restrictions Explained
This page clarifies the Copy Restrictions section of the Software License Agreement.

Online Registration
Please register your purchase through the registration option in the program. Connect to the internet, start the Street Guide/Thomas Guide Digital Edition, and choose Registration from the Help menu. This will begin your free one-year subscription to the Rand McNally Map Exchange which provides custom map layers for you to download.

Questions
If you have any questions or problems with the Street Guide/Thomas Guide Digital Edition, contact TGDESUPPORT@randmcnally.com  for assistance.