Frequenty Asked Questions (FAQ)

View the Digital Edition's FAQ for answers to our Help Desk's most common questions.

   Upgrade to version 4.21

Run the Thomas Guide Digital Edition and choose About from the Help menu to see what version you currently have. If you have version 4.01 through 4.20, then you can download Service Pack 4.21 which will upgrade you to the latest version. All fixes released in previous Service Packs are included in this upgrade.

   Upgrade to version 4.13

Use this upgrade if you are an Enterprise Pack or Mapcontrol developer. Run the Thomas Guide Digital Edition and choose About from the Help menu to see what version you currently have. If you have version 4.01 through 4.12, then download Service Pack 4.13 which will upgrade you to version 4.13.

Data Patches for specific datasets

Rarely, data errors are discovered in our digital products after shipping. These errors can be fixed using the free patches you can download from this page. These patches do not update the program files (You must use the Service Pack above for this). They are limited to map data issues.

Installation Help

This page will help walk you through Thomas Guide DE installation and give some tips to prevent common install problems.

Copy Restrictions Explained

This page clarifies the Copy Restrictions section of the Software License Agreement.

Online Registration

Please register your purchase through the registration option in the program. Run the Thomas Guide Digital Edition and choose Registration from the Help menu. This will begin your free one-year subscription to the Thomas Bros. Map Exchange which provides custom map layers for you to download.

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